New procedure for sub-warranty spare parts orders

New procedure for sub-warranty spare parts orders

For the new year 2019, Hengel Industrie has reviewed the operation of sub-warranty parts orders.

From now on, to place your sub-warranty spare parts orders, you must send an email to hengel.sav @ with:

  • your customer number,
  • the serial number and the reference of the concerned machine,
  • your name,
  • your email and that of your accounts department,
  • the delivery adress
  • the billing address,
  • the reference(s) and quantity of the part(s) you wish to receive.

Once your order is processed, we send you the spare parts with a return voucher.

Upon receipt of these parts, you must send us the defective parts within 15 days maximum.

If we do not receive these parts, we will activate billing and you will receive the final invoice.