For the new year 2019, Hengel Industrie has reviewed the operation of sub-warranty parts orders.
From now on, to place your sub-warranty spare parts orders, you must send an email to hengel.sav @ hengel.com with:
- your customer number,
- the serial number and the reference of the concerned machine,
- your name,
- your email and that accounting,
- the delivery adress
- the billing address,
- the reference(s) and quantity of the part(s) you wish to receive.
Once your order is processed, we send you the spare parts with an invoice and a return voucher.
Upon receipt of these parts, you must send us the defective parts within 15 days maximum.
Upon return of these defective parts, we will establish a credit note for compensation of the invoice.
If we do not receive these parts, we will activate billing and you will receive the final invoice.