Distributor / installer / refrigerator survey

You are one of our Distributors / Installers / Frigorist customers and we thank you for the trust you place in us.

Today Hengel wishes to set up an active process of satisfaction with its customers. Your help will be invaluable to us and hence serve you more efficiently.

So, please take a few minutes to answer this form.

You can reply to this form more than once if your opinion changes over time.

You can also ask your employees to fill out the form.

Extremely satisfiedQuite satisfiedNeutralNot satisfiedExtremely unsatisfied
Lead time to get a quote *
Proposed prices *
Lead time to obtain an acknowledgment of order *
Delivery time *
Compliance with the announced deadlines *
From packaging to delivery *
Extremely satisfiedQuite satisfiedNeutralNot satisfiedExtremely unsatisfied
Manufacturing quality *
Easy assembling *
Easy connection *
Quality of the provided user manual *
Usability *
Reliability *
Design *
Not concernedExtremely satisfiedQuite satisfiedNeutralNot satisfiedExtremely unsatisfied
From the transmission channel of your request *
Your request processing time *
Quality of the given response *
Resolution of the issue *
Your interlocutor welcome *
Rapid dispatch of spare parts *
Quality of the package and packaging *
Your details
The informations collected on this form are stored in a computer file by Hengel in order to deal with your request. They are kept during 3 years. They are intended for the Commercial, Technical and Marketing departments. In accordance with the French law "Informatique et Libertés", you can exercise your right to access to your personal data and to correct them by contacting us via the website contact form.